Unit 1 Sympathy and Encouragement 1
Unit 2 Wishes and Hopes 11
Unit 3 A Job Interview 21
Unit 4 Shopping 32
Unit 5 Making a Complaint 42
Unit 6 At the Airport 52
Unit 7 At the Customs 61
Unit 8 At the Hotel 71
Unit 9 At the Bank 81
Unit 10 At the Post Office 91
Unit 11 At the Restaurant 101
Unit 12 At the Railway Station 112
Unit 13 Public Transportation 122
Unit 14 At the Travel Agency 134
Unit 15 Looking for an Apartment 144
Unit 16 In the Office 154
Transcripts and Key 165
Unit 1 165
Unit 2 172
Unit 3 179
Unit 4 186
Unit 5 194
Unit 6 201
Unit 7 208
Unit 8 214
Unit 9 221
Unit 10 228
Unit 11 235
Unit 12 242
Unit 13 249
Unit 14 257
Unit 15 264
Unit 16 272