Summary Procedures of Selecting the Right Outsourcing Vendor 2
Learning objectives 2
Background 2
Thinking 2
指点导航 3
Project Ⅰ BPO 13
Assignment Ⅰ Request for Information 13
Learning objectives 13
Background 13
Thinking 13
指点导航 14
Assignment Ⅱ Request for Proposal 21
Learning objectives 21
Background 21
Thinking 21
指点导航 22
Assignment Ⅲ Providing a Project Proposal 29
Learning objectives 29
Background 29
Thinking 29
指点导航 30
Assignment Ⅳ Due Diligence 41
Learning objectives 41
Background 41
Thinking 41
指点导航 42
Assignment Ⅴ Making a Project Quotation 55
Learning objectives 55
Background 55
Thinking 55
指点导航 56
Assignment Ⅵ The BPO Contract 61
Learning objectives 61
Background 61
Thinking 61
指点导航 62
Assignment Ⅶ Making a Work Report 71
Learning objectives 71
Background 71
Thinking 71
指点导航 71
Assignment Ⅷ Establishment of a Project Process Management System 78
Learning objectives 78
Background 78
Thinking 78
指点导航 79
Project Ⅱ ITO 89
Assignment Ⅰ Providing a Project Proposal 89
Learning objectives 89
Background 89
Thinking 89
指点导航 90
Assignment Ⅱ Making a Project Quotation 100
Learning objectives 100
Background 100
Thinking 100
指点导航 101
Assignment Ⅲ Signing an ITO Contract 106
Learning objectives 106
Background 106
Thinking 106
指点导航 107
Assignment Ⅳ Designing and Developing the Website 117
Learning objectives 117
Background 117
Thinking 117
指点导航 118
Assignment Ⅴ Searching Engine Optimization 128
Learning objectives 128
Background 128
Thinking 128
指点导航 128
Appendix Ⅰ Some Letters about an ITO Project 137
指点导航 137
Background 137
Appendix Ⅱ Some Letters about a BPO Project 149
指点导航 149
Background 149
References 154