Part One Knowledge Study 2
Chapter 1 Introduction 2
Unit 1 The History of Cruising and Cruise Ship 2
Unit 2 The Future of Cruising and Cruise Ship 4
Chapter 2 Types of Cruising and Cruises 6
Unit 1 Types of Cruising 6
Unit 2 Types of Cruises 10
Chapter 3 Management System of Cruise Ship 14
Unit 1 Shipboard Executive Committee 14
Unit 2 Shipboard Maintenance Team 15
Unit 3 Engine Department 16
Chapter 4 Hotel System of Cruise Ship 19
Unit 1 Front Office Department 19
Unit 2 Food＆Beverage Department 29
Unit 3 Housekeeping Department 52
Unit 4 Entertainment Department 57
Unit 5 Facility Department 66
Unit 6 Shopping Department 69
Chapter 5 Rear-Service System of Cruise ship 72
Unit 1 Human Resources Department 72
Unit 2 Security Department 76
Unit 3 Medical Center 80
Unit 4 IT Operations Department 82
Part Two Conversation Practice 86
Chapter 6 Food＆Beverage 86
Unit 1 Working in the Food and Beverage Department 86
Unit 2 At Bar 89
Unit 3 Room Service 92
Chapter 7 Housekeeping 101
Unit 1 Room Cleaning 104
Unit 2 Laundry Service 105
Unit 3 Guests'Requests 107
Unit 4 Maintenance Service 109
Chapter 8 Entertainment Services 117
Unit 1 At the Swimming Pool 118
Unit 2 Going SPA 120
Unit 3 At the Duty-free Shop 122
Unit 4 Going Casino 124
Unit 5 Going to Shows 126
Chapter 9 Galley 132
Unit 1 Titles in Galley 134
Unit 2 Make Cheese Omelette 136
Unit 3 Make Salad Nicoise 137
Unit 4 Make French Onion Soup 139
参考文献 142