Chapter One General Business Paperwork 1
Lesson One Curriculum Vitae(Résumé) 1
Lesson Two Memorandum 11
Lesson Three Notes 16
Lesson Four Fax 21
Lesson Five E-mail 26
Chapter Two Business Letter Writing 31
Lesson Six Structure of Business Letters 31
Lesson Seven Layout of Business Letter Writing 42
Lesson Eight Seven“Cs”in Letter Writing 49
Lesson Nine Establishment of Business Relations 55
Chapter Three Specific Business Letter Writing 55
Lesson Ten Credit Inquiry 67
Lesson Eleven Enquiry and Reply 77
Lesson Twelve Offer and Counter-offer 89
Lesson Thirteen Orders and Confirmations 102
Lesson Fourteen Payment 114
Lesson Fifteen Packing and Shipment 128
Lesson Sixteen Insurance 139
Lesson Seventeen Claim 148
Lesson Eighteen Contract 159
Appendix Useful Terms 166
参考文献 184