BEST PRACTICEM 5
anagement in the 21st Century Tom Brown 5
PEOPLE/CULTURE 9
Viewpoint：Stan Davis and Christopher Meyer 9
Action Learning&George Boulden 12
Making Rewards and Recognition a'Whole-Person'Experience&R.Brayton Bowen 14
Downsizing with Dignity&Alan Downs 16
Managing Stress&Cary Cooper and Susan Cartwright 18
Fringe Benefits&John Fisher 21
Making Performance Appraisals a Win-win Experience&Patrick Forsyth 23
Improving Company Performance with an Older Work Force&Beverly Goldberg 25
Viewpoint：&Fons Trompenaars 27
Boosting Business Success through Diversity&Debbe Kennedy 29
Making the Workplace Flex,Not Break&Kenneth Murrell 31
Finding and Keeping Top Talent&Philip Sadler 33
Managing Today's Angry Workforce&Florence Stone 35
Creating Fun in the Workplace&Leslie Yerkes 37
Generation Veneration&Ron Zemke 39
Viewpoint：&Christopher Locke 41
SQ Investing in Spiritual Capital&Danah Zohar 43
Viewpoint：&Christopher Bartlett 45
Tackling Sexual Harassment in the Workplace&Ann Covey and Michael Morris 47
Managing Intellectual Capital&Leif Edvinsson 49
Making Cultures Behave&Robert Heller 51
MARKETING 53
Viewpoint：&Philip Kotler 53
Managing 1：1 Marketing&Drayton Bird 55
Relating to the Public&Robert Leaf 57
How to Plan Marketing&Malcolm McDonald 59
Marketing：The Importance of Being First&Al Ries and Laura Ries 61
Creating Powerful Brands&Paul Stobart 63
Managing the Customer&Merlin Stone 65
Viewpoint：&Patty Seybold 67
Viewpoint：&Joe Pine 69
Delivering and Delighting-A New Spirit at Work&Richard Whiteley 71
Marketing to the'Real-time'Consumer&Regis McKenna and Geoffrey Mott 73
Viewpoint：&Charles Handy 75
STRATEGY/COMPETITION 77
The Second Coming of Service&Karl Albrecht 77
Organic Growth versus Acquisition&Peter Bebb 79
Why Mergers Fail and How to Prevent It&Susan Cartwright 81
Infusing a Company with Cutting-edge Strategy&Oren Harari 83
Maximising a New Strategic Alliance&Peter Killing 85
Viewpoint：&Jean-Claude Larr ch 87
Outsourcing&Ronan McIvor 89
The Power of Identity&Wally Olins 91
Switching Strategies&Louis Patler 93
Power Struggling and Power Sharing&Jonas Ridderstr le 95
Globalisation and Business Strategy&Alan Rugman 97
The New Frontiers in Old-economy Industries&Adrian Slytwotzky and David Morrison 99
Corporate-level Strategy&David Sadtler 101
Strategic Agility&John Wells 103
Viewpoint：&Watts Wacker and Ryan Mathews 105
FINANCE 107
The Human Value of Enterprise&Andrew Mayo 107
Return on Talent&Subir Chowdhury 109
Competing on Costs&Dinna Louise Dayao 111
Environmental Management&John Elkington 113
Human Capital&Edward Gordon 115
Budgeting&Jeremy Hope,Robin Fraser,and Peter Bunce 117
Finding and Keeping the Best Talent in the World&Richard Leider 119
Creating Value through People&David Maister 121
Allocating Corporate Capital Fairly&John Mariotti 123
Intrapreneurial Warriors versus Traditional Managers&Gifford Pinchot 125
Managing 21st Century Finances&Terry Carroll 127
Avoiding the Mistakes of the Past：Lessons from the Start-up World&James Schrager 129
Why EVA Is the Best Measurement Tool for Creating Shareholder Value&Erik Stern 131
Viewpoint：&Peter Bernstein 133
Managing by the Open Book&John Case 135
Viewpoint：&John Seely Brown 137
IT/INFORMATION MANAGEMENT 139
Enterprise Information Systems&Thomas Davenport 139
Developing an Internet-era Mindset throughout the Organisation&John Nirenberg 141
Integrating Real and Virtual Strategies&David Stauffer 143
The Business Web&Don Tapscott 145
Viewpoint：&Jeffrey F.Rayport 147
Making B2B Your New Operational Standard&Mike Cunningham 150
Data Mining&Michael Griggs and Maggie Kennedy 152
Marketspaces&Jeffrey F.Rayport 154
Creating a Company Website to Reflect Your Company&Gerry McGovern 157
Intellectual Capital&Thomas Stewart 159
Viewpoint：&David Weinberger 161
Viewpoint：&Tom Petzinger 163
SYSTEMS 165
Project Management&Robert Buttrick 165
Virtual Collaboration&Stewart Clegg,Antoine Hermens,and Salvador Porras 167
Integrating Technology into Business Processes&Donryn Dewar and Melanie Ellis 169
Managing by Individual Objectives&Richard Handscombe 171
The True Total Quality&Masaaki Imai 173
The Good,the Fad,and the Ugly&Lucy Kellaway 175
Preventing Corporate Systems from Holding You Back&Leslie Kossoff 177
Facilities Management&Keith Alexander 179
Working from the Outside In&Bill Jensen 181
Lean Manufacturing&Daniel Jones 183
Getting All Your People Committed to Change and Transformation&John Smythe 185
Managing the Challenge of E-service&Christopher Voss 188
Viewpoint：&Sumantra Ghoshal 190
STRUCTURE 192
The Critical Factors That Build or Break Teams&Meredith Belbin 192
Groundhog Management&Robert Fritz 194
Retaining Employees&Beverly Kaye and Sharon Jordan Evans 196
Keeping Control in Nonhierarchical Organisations&Karin Klenke 198
Managing in a 24/7 Organisation&Thomas Koulopoulos 200
Self-managed Teams：How They Succeed or Fail&Andrew Leigh and Michael Maynard 202
Workers without Borders：Creating Bonds When Workers Have No Loyalty&Perry Pascarella 204
Converting Anonymity into Participation in a Membership Organisation&Jane Galloway Seiling 206
Overcoming the Difficulties of Managing a Virtual Organisation&Jim Underwood 208
Re-organising the Firm without Destroying It&Colin Price 210
LEADERSHIP 212
Viewpoint：&Warren Bennis 212
Emotional Intelligence and Leadership&Rick Lash 214
Who's Guiding Your Corporate Destiny?&Don Blohowiak 216
Deciding Key Operational Questions&Mark Brown 218
Boardroom Roles&Adrian Cadbury 220
Really Leading：Leadership That Is Authentic,Conscious,and Effective&Debashis Chatterjee 222
Viewpoint：&Noel Tichy 224
Leadership&Peter de la Billiere 226
How to Walk on the Leading Edge without Falling off the Cliff&Judith Neal 229
Business Ethics&Sue Newell 231
New Role Models for Enlightened Leadership&Charles R.Day 233
Viewpoint：&Jim Collins 235
Breaking the Glass Ceiling&Katherine Hammer 237
Governing the Corporation&Hugh Parker 239
Viewpoint：&Henry Mintzberg 241
RENEWAL/GROWTH 243
Investing in Technology&Steve Bone 243
X-engineering Success&James Champy 245
Creating Strategic Excellence&Mike Freedman 247
Viewpoint：&Michael Hammer 249
Turnaround Strategies&John Harvey-Jones 251
Tuning into the Harmonics of Management&Dorothy Marcic 253
Core versus Context：Managing Resources in a Downturn&Geoffrey Moore 255
Snapping Managerial Inertia&Jeffrey Pfeffer and Robert Sutton 257
The Future of Money&Bernard Lietaer 259
Competitor Analysis：From Data to Insight&Liam Fahey 261
Viewpoint：&Peter Leyden and Peter Schwarz 263
Now!-The Role of Urgency in Creating Positive Change&John Reh 265
Scenario Planning&Gill Ringland 267
Managing the End of Growth&Robert Tomasko 269
Creating Corporate Creativity&Edward de Bono 271
Viewpoint：&Margaret Wheatley 273
Managing New Product Portfolios&Robert Cooper and Scott Edgett 275
Managing Dynamic Change&Robert Heller 277
Why Managers Need Futurists&Marie-Therese Hoppe 279
PRODUCTIVITY 281
Building Grear Internal Partnerships&Chip Bell 281
Raising the Bar：Setting Effective Targets&Matthew Budman 283
New Yardsticks for Performance and Productivity in an E-world&Peter Cohan 285
Using Management Consultants Effectively&Steve Markwell 287
Making Loyalty Work&John Frazer-Robinson 289
Corporate Social Responsibility：Are You Giving Back or Just Giving Away?&Gus Gustafson 291
From Crisis Management to Crisis Leadership&Ian Mitroff 293
Benchmarking&Paul Spenley 295
Matching Pay to Achievement&Peter Brown 297
Improving Corporate Profitability through Accountability Mark&Epstein and Priscilla Wisner 299
Organisational Learning and Performance&Jerry Gilley and Ann Maycunich 301
The Balanced Scorecard&Robert Kaplan and David Norton 303
Setting Objectives for a Business&Allan Kennedy 305
Profiting from Prices&Michal de Kare-Silver 307
Viewpoint：&Jim Kouzes 309
PERSONAL EFFECTIVENESS 312
Emotional Intelligence&Cary Cherniss and Daniel Goleman 312
Preventing Your Work Problems from Causing You Stress&David Allen 314
Avoiding Your Worst Career Nightmare&Martha Finney 316
Brainstorming&Jules Goddard 318
Urbane Renewal：Trusting Your Own Wisdom-A Competitive and Satisfying Advantage&Cliff Hakim 320
Viewpoint：&William Bridges 322
Taking Charge of Your Career&Andrew Lambert 324
Mentoring&Max Landsberg 326
Coaching&Max Landsberg 328
Driving Fear from the Workplace&Dick Richards 330
Managing Internal Politics&Kathleen Reardon 332
How Managers Stay Up When Times Are Down&Paul Stoltz 334
Choosing the Best Training Curriculum&Dan Tobin 336
Developing Exceptional Problem-solving Skills&Chris Hoenig 338
MANAGEMENT CHECKLISTS 344
PEOPLE MANAGEMENT 344
Coaching for Better Performance 344
Conducting a Performance Appraisal 346
Counselling your Colleagues 348
Developing Passive People 350
Empowerment 352
Emotional Intelligence 354
Handling Conflict Situations 356
Introducing Flexible Working into your Organisation 358
Leading from the Middle 360
Managing Absenteeism 362
Managing Staff Turnover and Retention 364
Managing the Plateaued Performer 366
Mentoring in Practice 368
Managing Creativity 370
Motivating Your Staff in a Time of Change 372
Planning Overseas Assignments 374
Redundancy-Breaking the News 376
Steps in Successful Team Building 378
Successful Delegation 380
Undertaking a Disciplinary Interview 382
Using 360-degree feedback 384
Using Your Staff to Mutual Advantage 386
The Psychological Contract 388
Working Out Your Redundancy Package 390
PERSONAL EFFECTIVENESS 392
Effective Communications：Preparing Presentations 392
Effective Communications：Delivering Presentations 394
Handling Effective Meetings 396
Managing Your Time Effectively 398
Personal Development Planning 400
Planning Your Retirement 402
Preparing for Appraisal 404
Report Writing 406
Solving Problems 408
Starting a New Job 410
Stress Management：Self First 412
Succeeding As a New Manager 414
The Woman Returner-Getting Back to Work 416
Working Out a Career Plan 418
Work/life balance 420
HR/TRAINING 422
Training Needs Analysis 422
Evaluating Training 424
Planning a Workshop 426
Planning Assessment and Development Centres 428
Planning the Recruitment Process 430
Attracting and Retaining Women Returners 432
Preparing and Using Job Descriptions 434
Implementing a Job Evaluation Scheme 436
Setting Up a Performance-related Pay Scheme 438
Introducing an Equal Opportunities Policy 440
Implementing a Diversity Management Programme 442
Investing in People 444
Setting Up a Suggestion Scheme 446
Undertaking an Employee Attitude Survey 448
Setting Up Childcare Policies 450
Setting Up a Grievance Procedure 452
Setting Up a Disciplinary Procedure 454
Codes of Ethics 456
MARKETING 458
Developing a Manufacturing Strategy 458
Developing a Strategy for World Class Business 460
Getting Close to the Customer 462
Handling Complaints 464
Moving toward the Virtual Organisation 466
Performing a SWOT Analysis 468
Planning a Conference 470
Preparing a Marketing Plan 472
Producing a Corporate Mission 474
Public Relations Planning 476
Setting Up a Customer Care Programme 478
Setting Objectives 480
Strategic Partnering 482
Strategic Planning 484
Writing a Business Plan 486
MANUEACTURING/OPERATIONS 488
A Programme for Benchmarking 488
Deciding Whether to Outsource 490
Disaster Planning 492
Effective Purchasing 494
Establishing a Performance Measurement System 496
Health and Safety：Managing the Process 498
Health and Safety：Undertaking a Risk Assessment 500
Implementing a Service Level Agreement 502
Implementing an Effective Change Programme 504
Implementing Business Process Re-engineering 506
Implementing Kaizen 508
Implementing the Balanced Scorecard 510
Managing Projects 512
Preparing for Business Abroad 514
Setting Up an Energy Management Scheme 516
Stock Control 518
Taking Action on the Environment 520
Total Quality：Getting TQM to Work 522
Total Quality：Mapping a TQM Strategy 524
Using Management Consulting Services Effectively 526
SMALL BUSINESS 528
Cash-flow for the Small Business 528
Drawing Up a Contract of Employment 530
Five Routes to Greater Profitability 532
Franchising Your Business 534
Marketing for the Small Business 536
Starting a Small Business 538
BUSINESS PLANNING 540
Carrying Out an Information Audit 540
Brainstorming 542
Collecting Debts 544
Controlling a Budget 546
Controlling Costs 548
Controlling Credit 550
Designing Questionnaires 552
Drawing Up a Budget 554
Effective Business Writing 556
Effective Communications：Communicating with Groups 558
Gathering Competitive Intelligence 560
Implementing Statistical Process Control 562
Internal Audit 564
Making Rational Decisions 566
Open Systems Thinking 568
Planning the Replacement of Software Systems 570
Six Sigma 572
Shareholder Value Analysis 574
ACTIONLISTS 580
E-COMMERCE 580
The Key Issues of Implementing E-commerce 580
How to Deliver Quality Online Customer Service and Support 582
How to Implement Customer Relationship Management 584
How to Develop a Personalisation Strategy for a Website 586
How to Manage Payments Online 588
The Key Principles to Consider When Designing a Website 590
How to Set Up a Basic Website 592
How to Build a Website Team 594
How to Add Multimedia to a Website 596
The Key Principles of Website Management 598
Day-to-day Maintenance of a Website 600
How to Deal Effectively with Computer Viruses 601
How to Implement Effective Internet Security 602
How to Outsource Your Website Operations 604
How to Host or Select a Hosting Company 606
Understanding the Key Principles of Content Management 608
How to Make Sure Content Is Professionally Created,Edited,and Published 610
How to Develop Appropriate Metadata and Classification for a Website 612
How to Make a Website Easy to Navigate 614
How to Implement an Effective Search Process for a Website 616
How to Use the Internet to Create Content Collaboratively 617
Setting Up a Subscription Process 618
Writing Well for the Web 620
Understanding the Key Principles of Internet Marketing 622
Collecting Consumer Data on the Internet 624
How to Deliver the Benefits of Affiliate Marketing on the Web 626
How to Get the Best from Loyalty Programmes on the Web 627
How to Apply a Viral Marketing Approach on the Internet 628
How to Generate Content and Build Loyalty through Online Communities 629
How to Promote Your Website Effectively 630
How to Use E-mail Marketing Effectively 632
How to Get the Best from E-marketplaces 634
How to Make the Most of an Intranet 636
How to Establish an Enterprise Portal 638
Setting Up an Extranet 639
How to Add Value through E-alliances 640
Implementing Effective E-learning within the Organisation 642
How to Use Videoconferencing Effectively 644
Exploring Peer-to-peer（P2P）Commerce 646
Legal Issues in E-commerce 648
MARKETING 650
Better Communication with Resellers 650
Getting Better Results from Your Agency 652
Integrating Advertising with Other Campaigns 654
Planning an Advertising Campaign 656
Preparing an Agency Brief 658
Measuring Advertising Performance 660
Selecting ar Advertising Agency 662
Setting Advertising Objectives 664
Building One-to-one Relationships 666
Building Partnership with Business Customers 668
Communicating Customer Service 670
Handling Customer Incidents 672
Handling Customer Inquiries 674
Increasing Lifetime Customer Value 676
Running a Customer Loyalty Programme 678
Setting Up a Customer Interaction Centre 680
Building a Mailing List 682
Creating Direct Mail Material 684
Improving Direct Mail Response Rates 686
Planning a Direct Marketing Campaign 688
Planning a Customer Event 690
Running a Networked Conference 692
Running a Salesforce Incentive Campaign 694
Designing a Response Mechanism 696
Generating More Leads 698
Converting Leads into Sales 700
Carrying Out Customer Research 702
Getting Competitor Intelligence 704
Involving Customers in Product Development 706
Making Better Use of Customer Data 708
Profiling Decision-Makers 710
Branding a Business Product 712
Raising the Awareness of Business Brands 714
Creating Product Literature 716
Extending a Product 718
Introducing a New Product to Market 720
Planning Corporate Public Relations Campaign 722
Producing a Corporate Brochure 724
Producing Press Material 726
Running a Product Public Relations Campaign 728
Planning Promotions 730
Running a Price Campaign 732
Running Sales Meetings 734
Supporting Campaigns with Telemarketing 736
Dealing with Press Inquiries 738
Managing Retailer Marketing Programmes 740
Offering Customers Self-Service 742
PERSONAL DEVELOPMENT 744
Finding Your Calling and Living Your Passion-The Dream Job 744
Choosing the Right First Job 746
Identifying Your Marketable Skills 748
Creating Cover Letters That Sell 750
Winning CVs：Creating a Marketing Tool That Gets You the Interview 752
Winning CVs：Preparing Different Types of CV 754
Researching the Job Market 756
How to Network and Market Yourself 758
Building a Fantastic Contact List 760
Preparing for the Job Interview：How to Stand Out from the Crowd 762
Staying Cool in a Panel Interview 764
Answering Tricky Interview Questions 766
Handling Inappropriate Questions in an Interview 768
Understanding Psychometric Tests 770
How to Negotiate Your Salary and Your Benefits 772
Using the Web As a Career Resource 774
Using Lateral Moves to Further Your Career 776
Managing Upwards：Making Your Boss Your Strongest Ally 778
Working with Mentors：Developing Critical Relationships with Powerful People 780
Developing an International Career 782
Getting Promoted：Forget Your Boss,Serve Your Customers 784
Staying Marketable：Identifying Your Transferable Skills 786
Getting Paid What You're Worth：How to Assess Your Value in the Marketplace 788
Successfully Negotiating the Pay Rise You Deserve 790
Managing Dual Career Dilemmas 792
Getting the Most from Your Professional Career Consultant 794
Virtual Jobs：Staying Connected and Visible while Telecommuting 796
Losing Your Job?Survival Strategies for Starting Over 798
Leaving with Style：How to Exit with Dignity 800
Managing Career Transitions：How to Enter an Entirely New Field 802
Creating and Balancing the Portfolio Career 804
Making the Decision to Take a Risky Career Move 806
Working in Interim Management 808
Finding and working with Search Firms 810
Downshiffing：Working Less and Enjoying It More 812
Freelancing：Setting Up As a Free Agent 814
Setting Up and Maintaining Your Home Office 816
Assessing Your Entrepreneurial Profile：Do You Have What It Takes? 818
Preparing for Retirement with Dignity and Grace 820
ACCOUNTING AND FINANCE 822
Calculating Asset Tunnover 822
Calculating Annual Percentage Rate 822
Calculating Bond Yield 823
Calculating Book Value 823
Calculating Contribution Margin 824
Calculating Conversion Price 825
Calculating Conversion Ratio 825
Calculating Days Sales Outstanding 826
Calculating Debt-to-Capital Ratio 827
Calculating Debt-to-Equity Ratio 828
Calculating Debtor and Creditor Days 828
Calculating Payback Period 829
Calculating Efficiency and Operating Ratios 830
Calculating Expected Rate of Return 831
Calculating Elasticity 831
Calculating Future Value 832
Calculating Internal Rate of Return 832
Calculating Marginal Cost 833
Calculating Net Present Value 834
Calculating Rate of Return 835
Calculating Return on Sales 835
Calculating Return on Assets 836
Calculating Return on Investment 837
Calculating Return on Shareholders'Equity 837
Calculating Alpha and Beta Value of a Security 838
Calculating the Future Value of an Annuity 839
Calculating Working Capital Productivity 839
Calculating Risk-adjusted Rate of Return 840
Calculating Economic Value Added 841
Calculating Exchange Rate Risk 842
Calculating Total Return 843
Calculating Price/Earnings（P/E）Ratio 844
Calculating the Current Price of a Bond 844
Calculating Asset Utilisation 845
Calculating Accounts Receivable Turnover 846
Calculating a Capital Asset Pricing Model 847
Calculating Current Ratio 848
Calculating the Reserve Ratio 848
Calculating Capitalisation Ratios 849
Calculating Acid-test Ratio 850
Calculating Convertible Preference Shares 851
Creating a Balance Sheet 852
Creating a Profit and Loss Account 853
Creating a Cash-Flow Statement 854
Reading a Balance Sheet 855
Reading a Profit and Loss Account 857
Reading a Cash-Flow Statement 859
Defining Assets 860
Calculating the Cost of Goods Sold（COGS） 861
Calculating Working Capital 862
Calculating Goodwill and Patents 863
Calculating Yield 863
Reading an Annual Report 864
Calculating Depreciation 866
Calculating Enterprise Value 868
Calculating Amortisation 869
Calculating Activity-based Costing 870
Calculating Price/Sales（P/S）Ratio 872
Distinguishing between a Finance and an Operating Lease 873
Calculating Borrowing Costs and Capitalisation 874
Reading the Financial Pages 875
Calculating EBITDA 877
Calculating Dividend Cover 878
Calculating Interest Cover 879
Calculating Earnings per Share 880
MANAGEMENT LIBRARY 886
Action Learning&by Reg Revans 886
Administrative Behavior&by Herbert Simon 887
The Age of Discontinuity&by Peter Drucker 888
The Age of Unreason&by Charles Handy 889
The Art of Japanese Management&by Richard Pascale＆Anthony Athos 890
The Art of War&by Sun Tzu 891
A Behavioral Theory of the Firm&by Richard Cyert＆James March 892
BLUR&by Stan Davis＆Christopher Meyer 893
The Borderless World&by Kenichi Ohmae 894
Built to Last&by James Collins＆Jerry Porras 895
A Business and Its Beliefs&by Thomas Watson Jr 896
The Change Masters&by Rosabeth Moss Kanter 897
The Changing Culture of a Factory&by Elliot Jaques 898
Competing for the Future&by Gary Hamel＆C.K.Prahalad 899
The Competitive Advantage of Nations&by Michael Porter 900
Competitive Strategy&by Michael Porter 901
Corporate Strategy&by Igor Ansoff 902
Corporate-level Strategy&by Michael Goold,Marcus Alexander,＆Andrew Campbell 903
Dynamic Administration&by Mary Parker Follett 904
The Fifth Discipline&by Peter Senge 905
The Functions of the Executive&by Chester Barnard 906
General and Industrial Management&by Henri Fayol 907
How to Win Friends and Influence People&by Dale Carnegie 908
The HP Way&by David Packard 909
The Human Problems of an Industrial Civisation&by Elton Mayo 910
The Human Side of Enterprise&by Douglas McGregor 911
In Search of Excellence&by Tom Peters＆Robert Waterman 912
Innovation in Marketing&by Theodore Levitt 913
Intellectual Capital&by Thomas Stewart 914
Leaders&by Warren Bennis＆Burt Nanus 915
Leadership&by James McGregor Burns 916
The Living Company&by Arie de Geus 917
Made in Japan&by Akio Morita 918
Management Teams：Why They Succeed or Fail&by Meredith Belbin 919
The Managerial Grid&by Robert Blake＆Jane Mouton 920
Managing&by Harold Geneen 921
Managing across Borders&by Christopher Bartlett＆Sumantra Ghoshal 922
Managing on the Edge&by Richard Pascale 923
Marketing Management&by Philip Kotler 924
Megatrends&by John Naisbitt 925
The Mind of the Strategist&by Kenichi Ohmae 926
Moments of Truth&by Jan Carlzon 927
Motivation and Personality&by Abraham Maslow 928
The Motivation to Work&by Frederick Herzberg 929
My Life and Work&by Henry Ford 930
My Years with General Motors&by Alfred Sloan 931
The Nature of Managerial Work&by Henry Mintzberg 932
New Patterns in Management&by Rensis Likert 933
On the Economy of Machinery＆Manufacture&by Charles Babbage 934
Onward Industry&by James Mooney＆Alan Reily 935
The Organization Man&by William Whyte 936
Organisational Culture＆Leadership&by Edgar Schein 937
Organisational Learning&by Chris Argyris＆Donald sch n 938
Out of the Crisis&by W.Edwards Deming 939
Parkinson's Law&by C.Northcote Parkinson 940
The Peter Principle&by Laurence Peter 941
Planning for Quality&by Joseph Juran 942
The Practice of Management&by Peter Drucker 943
The Prince&by Niccol Machiavelli 944
The Principles of Scientific Management&by Frederick W.Taylor 945
The Quest for Prosperity&by Konosuke Matsushita 946
Reengineering the Corporation&by James Champy＆Michael Hammer 947
Riding the Waves of Culture&by Fons Trompenaars 948
The Rise and Fall of Strategic Planning&by Henry Mintzberg 949
Strategy and Structure&by Alfred Chandler 950
The Theory of Social and Economic Organisation&by Max Weber 951
The Third Wave&by Alvin Toffler 952
Toyota Production System&by Taiichi Ohno 953
The Wealth of Nations&by Adam Smith 954
The Will to Manage&by Marvin Bower 955
BUSINESS THINKERS 960
John Adair 960
Igor Ansoff 962
Chris Argyris 964
R.Meredith Belbin 966
Warren Bennis 968
Kenneth Blanchard 970
Dale Carnegie 972
Alfred Chandler 974
Stephen Covey 976
Philip Crosby 978
W.Edwards Deming 980
Peter Drucker 982
Henri Fayol 986
Mary Parker Follett 988
Henry Gantt 990
Sumantra Ghoshal 992
Frank＆Lillian Gilbreth 994
Daniel Goleman 996
Gary Hamel 998
Charles Handy 1000
Frederick Herzberg 1002
Geert Hofstede 1004
Joseph Juran 1006
Rosabeth Moss Kanter 1008
Robert Kaplan 1010
Theodore Levitt 1012
Kurt Lewin 1014
Niccolò Machiavelli 1016
Abraham Maslow 1018
Ehon Mayo 1020
Douglas McGregor 1022
Henry Mintzberg 1024
Ikujiro Nonaka 1026
Kenichi Ohmae 1028
Taiichi Ohno 1030
Robert Owen 1032
Richard Pascale 1034
Tom Peters 1036
Michael Porter 1038
C.K.Prahalad 1040
Reg Revans 1042
Edgar Schein 1044
Peter Senge 1046
Adam Smith 1048
Sun Tzu 1050
Genichi Taguchi 1052
F.W.Taylor 1054
Alvin Toffler 1056
Victor Vroom 1058
Max Weber 1060
MANAGEMENT GIANTS 1062
John Jacob Astor 1062
Jeffery Bezos 1064
Warren Buffett 1066
Andrew Carnegie 1068
Steve Case 1070
Michael Dell 1072
Walter Elias Disney 1074
George Eastman 1076
Thomas Alva Edison 1078
Henry Ford 1080
Bill Gates 1082
Harold Geneen 1084
King Camp Gillette 1086
Andrew Grove 1088
William Randolph Hearst 1090
Milton Hershey 1092
Soichiro Honda 1094
Howard Robard Hughes Jr 1096
Lee Iacocca 1098
Steve Jobs 1100
Ingvar Kamprad 1102
Herb Kelleher 1104
Ray Kroc 1106
Estée Lauder 1108
Henry Robinson Luce 1110
Cyrus McCormick 1112
Konosuke Matsushita 1114
Louis Mayer 1116
J.P.Morgan 1118
Akio Morita 1120
Rupert Murdoch 1122
David Ogilvy 1124
Dave Packard 1126
John Patterson 1128
Arthur Rock 1130
John D.Rockefeller 1132
Anita Roddick 1134
Julius Rosenwald 1136
David Sarnoff 1138
Alfred Sloan Jr 1140
Martha Stewart 1142
Eiji Toyoda 1144
Ted Turner 1146
Theodore Newton Vail 1148
Cornelius Vanderbilt 1150
Samuel Walton 1152
Thomas Watson Sr 1154
Jack Welch 1156
Oprah Winffey 1158
Robert Woodruff 1160
Frank W.Woolworth 1162
？ 1165
WORLD BUSINESS ALMANAC 1370
COUNTRY PROFILES 1370
World Economy tables 1370
Country profiles 1428
US state profiles 1728
Industry profiles 1783
BUSINESS INFORMATION SOURCES 1857
Accounting 1857
Acquisitions,Takeovers,and Mergers 1859
Advertising 1862
Analytical Techniques and Statistics 1864
Auditing and Management Audit 1865
Bankruptcy and Business Failure 1867
Benchmarking 1869
Budgeting 1871
Business Appraisal and Performance Measurement 1873
Business Ethics and Codes of Practice 1876
Business Plans and Planning 1878
Business Process Re-engineering 1880
Change Management 1882
Coaching,Counselling,and Mentoring 1884
Competences 1887
Competition 1888
Computers,Information Technology,and E-commerce 1890
Conditions of Employment 1892
Conferences and Exhibitions 1895
Consulting Services/Management Consultants 1896
Contingency,Crisis,Disaster Management 1898
Contracts and Contracting 1901
Corporate Culture 1902
Corporate Strategy 1903
Creating a CV 1906
Customer Relations/Service 1908
Decision-making and Problem-solving 1910
Direct Marketing 1913
Diversity 1914
Education Management 1917
Employee Benefits/Compensation 1919
Employee Participation in Management 1921
Employee Relations 1924
Employment Law 1927
Entrepreneurs 1929
Environmental Management 1932
Equal Opportunities 1934
Exporting 1937
Facilities Management 1939
Finding Out What You're Worth：Remuneration/Salary 1941
Flexible Working/Teleworking/Homeworking 1943
Forecasting and Scenario Planning 1945
Franchising 1946
General Business Information：Online Business Newspapers 1948
General Business Information：Online Financial Info 1949
General Business Information：Online Human Resources 1949
General Business Information：Online Marketing Sources 1950
Health and Safety 1951
Health Services Management 1954
Importing 1956
Information Management 1957
Innovation and Creativity 1959
Intellectual Property 1962
Interfirm Co-operation,Strategic Alliances,Joint Ventures 1964
Internal Communication 1966
International Management,Cross-cultural Management 1968
Interpersonal Communication/Relations 1970
ISO 9000 1973
Japanese Management Techniques 1974
Job Hunting 1976
Knowledge Management 1977
Leadership 1979
Learning Organisation 1983
Logistics and Distribution 1985
Maintenance 1987
Management Buyouts 1988
Management Development 1989
Management Education：Executive Training 1992
Management Education：MBAs 1994
Management Styles 1995
Management Theorists 1997
Manufacturing Systems 1999
Market Research＆Competitor Intelligence 2001
Marketing Management 2004
Meetings 2007
Mission Statements 2008
Motivation 2009
Negotiation 2011
New Product Development 2012
Non-profit Organisations 2015
Organisation and Organisation Structure 2017
Outsourcing 2019
Packaging 2021
Performance Appraisal 2022
Personnel Management and HR Management 2025
Physical Working Conditions/Ergonomics 2029
Planning for Retirement 2031
Planning Your Career 2033
Presentation/Speaking 2035
Pricing 2036
Process Control and Statistical Process Control 2037
Product and Brand Management 2039
Project Management 2041
Psychological Tests 2043
Public Relations 2046
Public Sector Management 2049
Purchasing and Supply Chain Management 2052
Quality and Total Quality Management 2054
Recruitment and Selection 2056
Relocation 2059
Remuneration 2060
Research and Development（R＆D）Management 2063
Risk Management 2064
Selling and Salesmanship 2066
Small and Growing Businesses 2069
Social Responsibility of Management 2072
Stress and Stress Management 2075
Taxation 2077
Teams and Team Building 2079
The Top Ten Business and Management Websites：International 2081
The Top Ten Business and Management Websites：UK 2082
The Top Ten Business and Management Websites：US 2082
The Top Ten Business Search Engines/Aggregators 2083
The Top Twenty Business Magazines 2083
The Top Twenty Business Publishers 2085
Training and Development 2086
Training Methods 2088
Venture Capital 2091
Working Abroad 2093