Unit 1 The Reservation Department 1
Lesson 1 Individual Reservation 2
Lesson 2 Group Reservation 6
Lesson 3 Guaranteed Hotel Reservation 10
Lesson 4 Cancellation of Hotel Reservation 14
Unit 2 The Front Desk 17
Lesson 1 PicR-up at the Airport 18
Lesson 2 Welcoming the Guests andChecR-in 22
Lesson 3 Daily Service 27
Lesson 4 Chec Ring Out 31
Unit 3 The Housekeeping Department 35
Lesson 1 Introduction to the Room Facifities 36
Lesson 2 Room Cleaning 40
Lesson 3 Laundry Service andTurn-down Service 44
Lesson 4 Maintenance Service 48
Unit 4 The Food and Beverage Department 53
Lesson 1 Table Reservation 54
Lesson 2 Chinese Dish Service 58
Lesson 3 Western Dish Service 63
Lesson 4 Bar Service 69
Unit 5 The Business Center 73
Lesson 1 Fax and Mail Service 74
Lesson 2 Secretarial Services 78
Lesson 3 TicRet BooRing 83
Unit 6 The Fitness and Recreation Center 87
Lesson 1 The Fitness Center 88
Lesson 2 The Recreation Center 91
Appendix 1 Vocabulary 95
Appendix 2 Translation 101