Part One 2
Unit 1 At the Reception Greeting and Introduction 2
Unit 2 In the HR Department Filling in Forms and Asking for Clarification 7
Unit 3 To the Supply Room Asking for and Giving Directions 13
Unit 4 On the Phone Telephone Skills 19
Unit 5 Changing Working Hours Making Requests 26
Unit 6 In the Team Apologizing and Forgiving 33
Unit 7 In the Workshop Complaining and Warning 39
Unit 8 On a Coffee Break Talking about Hobbies，Sports and Entertainment 45
Unit 9 In the Lunchroom Talking about Past Experiences 55
Unit 10 An Airline Seat Bookings and Reservations 63
Unit 11 Promotion Congratulating and Complimenting 72
Unit 12 Making a PowerPoint Asking for and Giving Instructions 78
Unit 13 A Call from Ted Making Appointments and Arrangements 85
Unit 14 Purchasing System Simulation Software Asking for and Giving Advice 94
Unit 15 Promoting a Product Describing Objects and People 103
Part Two 112
Unit 1 An Engineering Student Courses in Engineering 112
Unit 2 An Orientation Week Careers in Engineering 117
Unit 3 Applying for a Job Interview Skills 121
Unit 4 Visiting a Factory Introduction to Industries 126
Unit 5 Automation and Robots In the R＆D Department 131
Unit 6 An Incident Safety in Operation 135
Unit 7 Chase Up an Order In the Purchasing Department 140
Unit 8 Computer Aided Design In the Technical Department 144
Unit 9 Sales and Marketing In the Marketing Department 148
Unit 10 The Human Genome Project In a Research Institute 152
Unit 11 Registration and the First Session At a Conference 156
Unit 12 Management Slang In the Administration 162