Overview of Business Communication 1
Part Ⅰ Fundamentals of Business Letter Writing 4
Module 1 Essentials of Business Letters 4
Module 2 Principal Parts and Layout of Business English Letters 21
Module 3 Main Parts of the Body of Business Letters,Beginning and Ending 33
Module 4 Referring to Something,Conveying Good/Bad News,Saying What You Can/Cannot Do and Providing Reasons 42
Module 5 Making/Answering Requests and Making Apologies 52
Module 6 Attracting Recipient's Attention,Making Complaints and Giving Warnings 67
Part Ⅱ Practical English Writing for International Business 80
Module 7 Establishing Business Relations 80
Module 8 Status Inquiry 95
Module 9 Inquiries and Replies 108
Module 10 Offers and Counter-offers 123
Module 11 Orders and Acceptance 143
Module 12 Payment Terms 163
Module 13 Insurance 186
Module 14 Packing 206
Module 15 Shipping 223
Module 16 Complaints/Claims and Adjustments 239
Module 17 Agency 256
Module 18 Electronic Mail 269
Part Ⅲ Comprehensive Import and Export Simulation 284
Module 19 Comprehensive Export Simulation 284
Module 20 Comprehensive Import Simulation 297
References 304