Lesson 1 Layout of a Business Letter(1) 1
Lesson 2 Layout of a Business Letter(2) 10
Review and Highlight 1 16
Lesson 3 Establishing Business Relations 21
Lesson 4 Sales Promotion＆Business Commercials 25
Lesson 5 Letter of Invitation 33
Lesson 6 Advice of Itinerary 38
Review and Highlight 2 43
Lesson 7 Credit Enquiry 50
Lesson 8 Specific Enquiry 54
Lesson 9 Offer 57
Lesson 10 Inquiry＆Non-firm Offer 63
Lesson 11 Confirming a Non-firm Offer 69
Lesson 12 Counter-offer 72
Lesson 13 Reply to a Counter-offer 76
Lesson 14 Firm Offer 79
Lesson 15 First Order 83
Lesson 16 Refusing the Request to Reinstate an Order 88
Lesson 17 Goods on Approval 91
Lesson 18 Goods on Consignment 94
Review and Highlight 3 98
Lesson 19 Proforma Invoice 104
Lesson 20 Transferring Business Relations 108
Lesson 21 Requesting Special Allowance 112
Lesson 22 Refusing Price Reduction 115
Lesson 23 Accounts Balance 119
Lesson 24 Accounts Settlement 123
Lesson 25 Terms of Payment 125
Lesson 26 Documents against Payment 129
Lesson 27 Documents against Acceptance 133
Lesson 28 Urging Establishment of a Letter of Credit 136
Lesson 29 Requesting L/C Amendment 139
Lesson 30 L/C Amendment 142
Lesson 31 Extension of an L/C 145
Lesson 32 Shipping Instructions 149
Review and Highlight 4 153
Lesson 33 Shipment 160
Lesson 34 Urging Immediate Shipment 163
Lesson 35 Shipping Advice 167
Lesson 36 Packing and Shipping Marks 171
Lesson 37 Delay in Transportation Strike 175
Lesson 38 Insurance(1) 178
Lesson 39 Insurance(2) 182
Lesson 40 Insurance Claim 186
Review and Highlight 5 190
Lesson 41 Sending Replacement 199
Lesson 42 Agent's Complaint of Poor Quality Goods 203
Lesson 43 Exporter's Reply to the Complaint 206
Lesson 44 A Claim for Shortweight 209
Lesson 45 Settlement of a Claim 213
Lesson 46 New Agent 217
Lesson 47 Exclusive Agency 221
Lesson 48 Establishing a Permanent Office 227
Lesson 49 Processing Trade 231
Lesson 50 Compensation Trade 236
Lesson 51 Joint Venture 243
Lesson 52 Leasing Trade 247
Lesson 53 Sales Agreement 250
Review and Highlight 6 255
Lesson 54 Business Memo 268
Lesson 55 Email and Fax 273
Lesson 56 Business Minutes 279
Lesson 57 Business Forms and Graphics 285
Lesson 58 Main Types of Graphics and Charts 293
Lesson 59 Questionnaire 303
Lesson 60 Short Business Reports 317
附录一 销售确认书 326
附录二 信用证 328