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Unit One Layout of Business Letters 1

The Text 1

Specimen Letters 10

Vocabulary 13

Phrases and Expressions 14

Notes 14

Exercises 15

Unit Two Establishing Business Relations 17

The Text 17

Specimen Letters 19

Vocabulary 28

Phrases and Expressions 30

Notes 30

Related Words and Phrases 30

Reference Expressions 31

Words and Phrases Power Development 32

Exercises 33

Unit Three Enquiries and Replies 39

The Text 39

Specimen Letters 41

Vocabulary 49

Phrases and Expressions 50

Notes 51

Related Words and Phrases 51

Reference Expressions 52

Words and Phrases Power Development 52

Exercises 54

Unit Four Offers and Counter-offers 59

The Text 59

Specimen Letters 61

Vocabulary 70

Phrases and Expressions 71

Notes 71

Related Words and Phrases 71

Reference Expressions 72

Words and Phrases Power Development 73

Exercises 74

Unit Five Sales Promotion 79

The Text 79

Specimen Letters 82

Vocabulary 90

Phrases and Expressions 90

Notes 90

Related Words and Phrases 91

Reference Expressions 91

Words and Phrases Power Development 92

Exercises 93

Unit Six Orders and Acknowledgements 99

The Text 99

Specimen Letters 101

Vocabulary 109

Phrases and Expressions 110

Notes 111

Related Words and Phrases 111

Reference Expressions 112

Words and Phrases Power Development 112

Exercises 114

Unit Seven Packing 120

The Text 120

Specimen Letters 122

Vocabulary 130

Phrases and Expressions 131

Notes 131

Related Words and Phrases 132

Reference Expressions 133

Words and Phrases Power Development 133

Exercises 135

Unit Eight Transportation 142

The Text 142

Specimen Letters 144

Vocabulary 153

Phrases and Expressions 154

Notes 154

Related Words and Phrases 154

Reference Expressions 155

Words and Phrases Power Development 156

Exercises 157

Unit Nine Terms of Payment 163

The Text 163

Specimen Letters 165

Vocabulary 173

Phrases and Expressions 174

Notes 174

Related Words and Phrases 174

Reference Expressions 175

Words and Phrases Power Development 176

Exercises 177

Unit Ten Insurance 184

The Text 184

Specimen Letters 186

Vocabulary 194

Phrases and Expressions 195

Notes 195

Related Words and Phrases 196

Reference Expressions 196

Words and Phrases Power Development 197

Exercises 198

Unit Eleven Agencies 203

The Text 203

Specimen Letters 205

Vocabulary 214

Phrases and Expressions 216

Notes 216

Related Words and Phrases 216

Reference Expressions 217

Words and Phrases Power Development 217

Exercises 218

Unit Twelve Complaints and Adjustments 224

The Text 224

Specimen Letters 226

Vocabulary 234

Phrases and Expressions 234

Notes 235

Related Words and Phrases 235

Reference Expressions 235

Words and Phrases Power Development 236

Exercises 237

Unit Thirteen Electronic Correspondence 243

The Text 243

Specimen Telex 252

Specimen Fax 254

Specimen E-mail 256

Vocabulary 257

Phrases and Expressions 257

Notes 257

Reference Expressions 258

Words and Phrases Power Development 258

Exercises 259

Unit Fourteen Forms of Trade 265

The Text 265

Specimen Letters 267

Vocabulary 271

Phrases and Expressions 273

Notes 273

Related Words and Phrases 274

Reference Expressions 274

Words and Phrases Power Development 275

Exercises 277

Appendix 283

1．Glossary 283

2．Phrases and Expressions 295

3．Notes 297

4．Related Words and Phrases 301

5．Key to Exercises 306

Reference Books 336