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Part Ⅰ ChinaSourcing:Macro Level Study 3

Chapter 1 Analysis of Global Service Outsourcing Market 3

1.1 Service Globalization and Outsourcing 3

1.2 Global Outsourcing Market and Forecast 5

1.3 R＆D Globalization and Opportunities in China 8

1.4 IT Services Market of United States and Japan 12

1.5 Major Outsourcing Destinations Overview 19

Chapter 2 From"Made in China"to"ChinaSourcing" 32

2.1 Economic Globalization Promotes the Transfermation of Manufacturing Industry 33

2.2 Technology Development Drives Service Transfer 34

2.3 The National Vision of Service Outsourcing Industry 35

2.4 Service Outsourcing Promotes Economic Transformation 38

Chapter 3 Comparative Analysis of China and Other Major Service Outsourcing Destinations 40

3.1 Overall Analysis and Comparison 41

3.2 Human Resources Comparison 43

3.3 Infrastructure Comparison 45

3.4 Business Environment Comparison 47

3.5 Cultural Differences 49

Chapter 4 Profile of China's Service Outsourcing Industry 52

4.1 Overview ofChina's Service Outsourcing History 52

4.2 Types ofChina's Service Outsourcing Companies 54

4.3 China's Service Outsourcing Types and Regional Distribution 62

4.4 Vendors in China's Service Outsourcing Industry 67

Chapter 5 China's Service Outsourcing Industry Policy Analysis 69

5.1 National Service Outsourcing Industry Policy Overview 69

5.2 Incentive Policy Comparison between 21 Service Outsourcing Model Cities 72

Part Ⅱ ChinaSourcing:from a Regional Perspective 79

Chapter 6 The Bohai Economic Rim(BER) 79

6.1 Beijing 80

6.2 Tianjin 86

6.3 Dalian 93

6.4 Jinan 99

6.5 Harbin 105

6.6 Daqing 110

Chapter 7 The Yangtze River Delta(YRD) 115

7.1 Shanghai 115

7.2 Nanjing 121

7.3 Wuxi 127

7.4 Hangzhou 133

7.5 Suzhou 139

Chapter 8 Pearl River Delta(PRD) 145

8.1 Shenzhen 145

8.2 Guangzhou 150

8.3 Xiamen 156

Chapter 9 Central and Western Regions 161

9.1 Wuhan 162

9.2 Chengdu 167

9.3 Xi'an 172

9.4 Nanchang 177

9.5 Hefei 182

9.6 Changsha 188

9.7 Chongqing 194

Chapter 10 Study on the Location Advantages and Division of Labour of the China Service Outsourcing Model Cities 200

10.1 A Theoretical Inquiry of the Location Advantages of the Model Cities 203

10.2 The Empirical Analysis of the Location Advantage of the Model Cities 206

10.3 Conclusions and Recommendations 216

Part Ⅲ ChinaSourcing:the Study on Vendors 221

Chapter 11 Business Model and Roadmap of Outsourcing Industry of China 221

11.1 Definition of Service Outsourcing and Offshore Outsourcing 222

11.2 Type of Service Outsourcing Business Model 223

11.3 The Evolving Business Models of Service Outsourcing 226

11.4 Growth of Local Service Outsourcing Providers 229

Chapter 12 Definition of High,Middle and Low-End in Outsourcing Services and the Position of Chinese Vendors 234

12.1 Division by Commercialization 235

12.2 Division by the Value Chain 237

12.3 Division by Price and Ability 238

12.4 Division by Closeness to End Clients 239

12.5 Classification of High,Middle and Low-End Services in Outsourcing 240

12.6 Position of Chinese Vendors 241

Chapter 13 Evaluation Criteria of Outsourcing Providers and Opportunities for China's Vendors 255

13.1 The Evaluation Process of Service Outsourcing Providers 256

13.2 Advantages and Disadvantages in China's Service Outsourcing 257

13.3 Opportunities for China's Service Outsourcing Business 259

Chapter 14 Key Capabilities for Chinese Software Services Vendors in IT Offshore Outsourcing 267

14.1 Theoretical Background 268

14.2 Research Model Development 272

14.3 Data Collection 274

14.4 Empirical Results and Discussion 275

14.5 Proposed Future Research 276