饭店英语PDF电子书下载

Unit 1　Reservations 1

PartⅠ　Dialogues 2

PartⅡ　Reading:Duties of a Reservationist 9

PartⅢ　Further Reading:A New Way of Hotel Reservation 11

Unit 2　Reception 15

PartⅠ　Dialogues 16

PartⅡ　Reading:How to Be a Qualified Front Desk Staff 22

PartⅢ　Further Reading:Types of the Front Desk Staff in Hotels 24

Unit 3 Concierge's Work 27

PartⅠ　Dialogues 28

PartⅡ　Reading:Introduction of Concierge's Work 34

PartⅢ　Further Reading:Cultural Differences 36

Unit 4　Housekeeping（Ⅰ） 39

PartⅠ　Dialogues 40

PartⅡ　Reading:Duties and Responsibilities of Housekeeping Staff 46

PartⅢ　Further Reading:Legal Obligations of the Housekeeping Department in America 50

Unit 5　Housekeeping（Ⅱ） 53

PartⅠ　Dialogues 54

PartⅡ　Reading:Duties of the Housekeeping Department 60

PartⅢ　Further Reading:Room Service Procedure 62

Unit 6　Maintenance 65

PartⅠ　Dialogues 66

PartⅡ　Reading:Responsibility of the Engineering Department 72

PartⅢ　Further Reading:Various Calls to the Engineering Department 75

Unit 7　Food ＆ Beverage（Ⅰ） 79

PartⅠ　Dialogues 80

PartⅡ　Reading:Job Categories and Responsibilities in the F＆B Service 87

PartⅢ　Further Reading:Greeting and Seating 90

Unit 8　Food ＆ Beverage （Ⅱ） 93

PartⅠ　Dialogues 94

PartⅡ　Reading:Possible Restaurant Problems 100

PartⅢ　Further Reading:Service of Red Wines 103

Unit 9　Handling Complaints 107

PartⅠ　Dialogues 108

PartⅡ　Reading:Handling Complaints（Ⅰ） 114

PartⅢ　Further Reading:Handling Complaints（Ⅱ） 116

Unit 10　Sales Department 119

PartⅠ　Dialogues 120

PartⅡ　Reading:How Sales Department Functions 126

PartⅢ　Further Reading:Hospitality Sales Distribution and Promotion 128

Unit 11　At the Business Center 131

PartⅠ　Dialogues 132

PartⅡ　Reading:History of the Business Center 138

PartⅢ Further Reading:Electronic Business Center in Coral Gables,Fla.,Hotel 140

Unit 12　At the Recreation Center 143

PartⅠ　Dialogues 144

PartⅡ　Reading:Fitness Center Services in the Marquette Hotel 150

PartⅢ　Further Reading:The Recreation Hotel 153

Unit 13　At the Beauty Parlor 155

PartⅠ　Dialogues 156

PartⅡ　Reading:Welcome to Trends Beauty Parlor 162

PartⅢ　Further Reading:Beauty Tips 164

Unit 14　At the Shopping Arcade 167

PartⅠ　Dialogues 168

PartⅡ　Reading:Shopping in Honolulu's Hot Spot 173

PartⅢ　Further Reading:Caesars Palace 176

Unit 15　Checkout 179

PartⅠ　Dialogues 180

PartⅡ　Reading:Hotel Chains Try Self-Serve Kiosks for Check-in and Checkout 186

PartⅢ　Further Reading:A Rethink for Hotel Checkout Times 189

附录1：英汉饭店常用分类词汇表 191

附录2：2006年度全球酒店集团100强 199