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Chapter 1　Layout of the Business Letter 1

Exercises 14

Chapter 2　Principles of Writing Business Letter 16

Exercises 23

Chapter 3　Inquiries ＆ Replies 25

Useful Expressions 33

Supplementary Information 35

Exercises 36

Chapter 4　Quotations,Offers ＆ Counter-Offers 41

Useful Expressions 48

Supplementary Information 49

Exercises 51

Chapter 5　Order ＆ Acknowledgement 56

Useful Expressions 63

Supplementary Information 64

Exercises 66

Chapter 6　Terms of Payment 71

Useful Expressions 78

Supplementary Information 80

Exercises 82

Chapter 7　Packing 86

Useful Expressions 93

Supplementary Information 95

Exercises 97

Chapter 8　Shipment 102

Useful Expressions 109

Supplementary Information 111

Exercises 114

Chapter 9　Insurance 118

Useful Expressions 125

Supplementary Information 126

Exercises 129

Chapter 10　Complaints ＆ Settlement 133

Useful Expressions 140

Supplementary Information 141

Exercises 142

Chapter 11　Agency ＆ Agreement 146

Useful Expressions 152

Supplementary Information 154

Exercises 159

Appendix 1　Sales Confirmation 164

Appendix 2　Commercial Invoice 165

Appendix 3　Application For Issuing Letter of Credit 166

Appendix 4　Notification of Documentary Credit 168

Appendix 5　Notification of Amendment 169

Appendix 6　Packing List 170

Appendix 7　Container Booking Note 171

Appendix 8　Cargo Receipt 172

Appendix9　Bill of Lading 173

Appendix 10　Application for Certificate of Export Inspection 174

Appendix 11　Inspection Certificate 175

Appendix 12　Application Form for Cargo Transportation Insurance 176

Appendix 13　Cargo Transportation Insurance Policy 177

Appendix 14　Application Form for Export Licence 179

Appendix 15　Export Licence 180

Appendix 16　Certificate of Origin 181

Appendix 17　Bill of Exchange 182

Appendix 18　Shipping Advice 183

Appendix 19　Price List 184

Appendix 20　Pro Forma Invoice 185

Appendix 21　Quotation 186

Bibliography 187

后记 188