饭店英语900句PDF电子书下载

Part Ⅰ Front Desk前台 3

Lesson1 Making a Reservation预订客房 3

Lesson2 Reception接待 15

Lesson3 Inquiring Information问讯 24

Lesson4 The Cashier收银员 34

Lesson5 Settling Guests Complaints处理投诉 41

Lesson6 Dealing with Leaving Procedure办理离店手续 52

Lesson7 Guiding the Guests to Their Rooms引客进房 61

PartⅡ The Housekeeping Department客房部 61

Lesson8 Chamber Service客房服务 71

Lesson9 Special Services特别服务 81

Lesson10 Laundry Service洗衣服务 92

Lesson11 Maintenance维修服务 100

Lesson12 Wake-up Call Service唤醒服务 107

PartⅢ Food And Beverage Department餐馆部 117

Lesson13 At the Bar在酒吧间 117

Lesson14 Seating Guests安排就座 125

Lesson15 Taking Orders点菜 133

Lesson16 Serving Dishes上菜 143

Lesson17 At the Chinese Restaurant在中餐馆 150

Lesson18 Western Food吃西餐 161

Lesson19 Birthday Party生日晚会 175

Lesson20 Paying the Bill付账 182

PartⅣ Health And Recreation Center康乐部 193

Lesson21 At the Health Center在健身中心 193

Lesson22 At Dance跳舞 202

Lesson23 Going to the Cinema看电影 210

Lesson24 In the Night Club在夜总会 218

Lesson25 At the Beauty Center在美容中心 224

PartⅤ Shopping Arcade商场部 239

Lesson26 At the Food and Beverage Department在食品饮料部 239

Lesson27 At the Garments Department在服装部 248

Lesson28 At the Satationery Departmentd在文化用品部 256

Lesson29 At the Domestic Appliances Shop在家用电器部 263

Lesson30 At the Jewelry and Crafts Department在珠宝工艺品部 271

APPENDIX Ⅰ Useful Hotel Vocabulaty饭店常用词汇 279

APPENDIX Ⅱ Useful Restaurant Vocabulary餐馆常用词汇 302

APPENDIX Ⅲ Hotel Organization Chart饭店机构表 332