酒店英语PDF电子书下载

1 A Brief Introduction to the Hotel Industry 1

1.1 A Brief Introduction to Hotels andHotel Groups 1

1.2 A Brief Introduction to Hotel Management Groups 3

1.3 Guide to Hotel English 6

2 Front Office 8

2.1 Lead in 8

2.2 Situational Dialogues 10

2.3 Extended Readings 15

2.4 Exercises 18

3 Housekeeping 22

3.1 Lead in 22

3.2 Situational Dialogues 23

3.3 Extended Readings 27

3.4 Exercises 31

4 Food and Beverage 35

4.1 Lead in 35

4.2 Situational Dialogues 39

4.3 Extended Readings 43

4.4 Exercises 47

5 The Business Center 49

5.1 Lead in 49

5.2 Situational Dialogues 50

5.3 Extended Readings 53

5.4 Exercises 55

6 Other Services 57

6.1 Lead in 57

6.2 Situational Dialogues 58

6.3 Extended Readings 62

6.4 Exercises 65

7 Complaints 66

7.1 Lead in 66

7.2 Situational Dialogues 67

7.3 Extended Readings 70

7.4 Exercises 73

附录 75

附录1 中国饭店职业英语标准 75

附录2 Letter of Welcome from the Hotel Manager 81

附录3 Golden Key/Les Clefs d'Or 82

附录4 Expressions for Hotel Introduction 83

附录5 Dietary Restrictions,Preferences and Etiquettes of Main Guest Countries 85

附录6 酒店告示常用语 87

附录7 10个练习英语口语发音的小诀窍 92

参考文献 94